Returns & Refunds

We want you to feel great about your Jorogga purchase. If something isn’t right, you may request a return within 30 calendar days of delivery.

Return Eligibility

To qualify for a return, items must be:

• Unworn, unwashed, and in their original condition

• Returned with original tags attached

• Free of stains, odors, makeup, damage, or alterations

For hygiene reasons, items marked final sale and any non-returnable items identified on the product page cannot be returned. Please contact us before sending anything back.

How to Request a Return

Email support@jorogga.com with your order number and the item(s) you’d like to return. Our team will provide return instructions. Please wait for those instructions before mailing your package.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, duties, and taxes are non-refundable unless required by applicable law.

Refunds

Once your return arrives and is inspected, we’ll email you with the result. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the refund.

If your order arrives damaged, defective, or incorrect, contact us at support@jorogga.com with your order number and clear photos so we can help.

This policy does not limit any consumer rights that cannot be excluded under applicable law.